Most purchases can be returned within ten days, given the conditions and exemptions as listed below:

Conditions for Returns:

  • All merchandise to be returned must have Nelson Photo sales receipt
  • All merchandise to be returned must be in original condition
  • All merchandise to be returned must be in original non-damaged packaging


  • All DSLRs & Mirrorless cameras are subject to a 25% restocking fee
    All Lecia camera and lenses are not returnable
  • All lenses are subject to a 10% restocking fee
  • All lighting equipment are subject to a 20% restocking fee
  • All Drones and Gimbals are not Returnable
  • All merchandise sold “As Is” is not returnable
  • All film is not returnable
  • All refrigerated products of any kind are not returnable
  • All merchandise ordered, as a “Special Order” is not returnable
  • All merchandise purchased by check will be subject to a ten day wait from time of sale
  • All merchandise returned without a sales receipt will receive a store gift certificate as credit

Nelson Photo reserves the right to refuse any return.